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Altitude Software Overview
The uCI product line is an out-of-the-box, infra-structure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat, with the power to manage and improve customer relationships at each new interaction in a wide range of contact centers, from SME’s to massively large operations. Altitude uCI is a cost-efficient management tool conceived...More»
The uCI product line is an out-of-the-box, infra-structure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat, with the power to manage and improve customer relationships at each new interaction in a wide range of contact centers, from SME’s to massively large operations. Altitude uCI is a cost-efficient management tool conceived to improve the overall productivity of the contact center. Since Altitude uCI easily integrates with legacy, front-end, and back-end systems, the Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits even with a small up-front investment. Therefore, Altitude uCI allows the customer to achieve return on investment in a limited time frame.«Less
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| Name: | uCI Suite |
| Product URL: | http://www.altitude.com/index.php?option=com_content&task=view&id=180&Itemid=230 |
| Description: | Altitude uCI™ (Unified Customer Interaction) is an IP based, unified but modular contact center management solution, which powers your people to new levels of productivity, speeds up deployment of new services and campaings, and all within a single system to license, learn and operate. Altitude uCI™ was designed to speed up your operations, while simplifying the management of contact center complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels. As the name says, Altitude uCI™ unifies the management of all interactions, from begin to end, regardless of the channel that the customer chooses to contact your company - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web. InfoNobody does more campaigns than outsourcers and no suite displaces more alternatives in outsourcers than altitude uCI™, find out why, request a free* Proof-of-ConceptThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it . What's unique about Altitude uCI™ compared to the competition is: * from IVR, to Routing, to Desktop creation, Workflow, Telemarketing, Recording rules, etc, we have a suite of modules to deploy selectively * as a true suite, all can be done learning one tool /one class * proven vendor independence, add/change platforms on the fly * Predictive Dialer winning Industry awards since 1995 * the only suite with a single language+editor to manage all modules requires less IT complexity, so you get faster deployment & changes * 7 of 10 top outsourcers in Europe & Latin America chose Altitude uCI™ * from 15 to 5.000 agent operations, we have been doing it for 15 years |
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| Alexa Rank: | 785599 |  |
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| Yahoo Search Results: | 34,100 | ||
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