Helpstream Overview

Helpstream combines everything you need to provide highly collaborative, extremely effective, low cost customer support in an easy-to use, on-demand service. Helpstream can be used for customer service, the IT Help Desk or both. It can be used in place of an existing support application or as an integrated complement to your current customer service or help desk software. Helpstream is the first...More»

Helpstream combines everything you need to provide highly collaborative, extremely effective, low cost customer support in an easy-to use, on-demand service. Helpstream can be used for customer service, the IT Help Desk or both. It can be used in place of an existing support application or as an integrated complement to your current customer service or help desk software. Helpstream is the first application to integrate community collaboration, knowledge management and case management into a single application and workflow. With its advanced self-service and collaboration resources, it's designed to meet the needs of support agents and the people they support-like customers, employees, and partners. Helpstream helps people solve problems the way they want to solve problems. All the information needed to resolve an issue is available in one place and easily accessible over the Web or via email. And it's easy to tap into the collective knowledge of a community of users.«Less