Presidium Learning Overview

The tremendous growth and proliferation of education technology has placed new demands on IT Help desk and inbound customer support functions. Presidium Learning provides managed services to support academic technology and learning-based enterprises by providing industry leading processes, technology, and people. Our focal offering is a fully managed, multi-channel contact center environment for...More»

The tremendous growth and proliferation of education technology has placed new demands on IT Help desk and inbound customer support functions. Presidium Learning provides managed services to support academic technology and learning-based enterprises by providing industry leading processes, technology, and people. Our focal offering is a fully managed, multi-channel contact center environment for instructional and technical support.

The managed contact center provides privately branded and managed technical and instructional support as well as survey and evaluation technologies via phone, web- support portal and knowledge base, as well as chat-based support infrastructure. These solutions provide an important foundation for e-Learning success, measured via technology adoption and completion rates, user satisfaction, retention, and maximizing capacity utilization for education technology. Presidium Learning provides comprehensive IT support for students, instructors, and staff, and offe«Less