Voxify Overview
Voxify enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed...More»
Voxify enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed service for both hosted & premise-based deployments.
Voxify is helping contact centers across a broad range of industries to deliver new services, close more sales, and handle unplanned call volumes without hiring staff or investing in costly IT infrastructure. Global business enterprises, including leaders in retail, travel, hospitality, entertainment, financial services and healthcare use Voxify self-service applications to automate, streamline, and manage a broad range of important customer service calls.«Less
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Funding
| Date | Type | Capital Amount | Post-Money Valuation | Investors |
|---|---|---|---|---|
| 02/12/2008 | Series D | 15M | Unknown |
Products
| Name: | Call Steering Agent |
| Product URL: | http://www.voxify.com/products/generic/call_steering.php |
| Description: | The Call Steering Agent takes inbound calls to route callers to the right resource quickly, efficiently, and accurately. Rather than listening to long menus and pushing buttons in a traditional touchtone IVR system, callers will be able to speak naturally. Callers will be asked to give information about their call in order to route them to the right resource. Your callers will get help faster and have a better experience. Information Capture Captures information related to the call in order to route the call to the resource with the expertise to handle the call. "What's your last name?" "What type of account are you inquiring about?" Account Authentication Authenticates account by asking for specific information such as account number, alpha-numeric confirmation number, Mother’s maiden name, or additional security data. Just Say It Allows callers to speak naturally when answering open-ended questions such as “How can I help you?”. Call Steering Manager Allows contact center managers control to make changes through a Web interface. * Call Flow Console – Customize prompts, add recordings, update grammars, and change call flow logic. * Routing Console – Update routing rules based on call flow logic. Testing Environment Allows real-time configuration changes and the ability to roll back to an earlier version. |
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