Add to Watch ListAdd to Watch List Share This PageShare Email This Page Flag This PageFlag
100

Voxify Overview

Edit Overview

Voxify enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed...More»

1151 Marina Village Parkway Alameda, CA 94501 Map it »
510-545-5000
2001
Telecommunications
Corporation
Private

Funding

Edit Funding

Date Type Capital Amount Post-Money Valuation Investors
02/12/2008 Series D 15M Unknown

Products

Edit Products

Name:Call Steering Agent
Product URL:http://www.voxify.com/products/generic/call_steering.php
Description:The Call Steering Agent takes inbound calls to route callers to the right resource quickly, efficiently, and accurately. Rather than listening to long menus and pushing buttons in a traditional touchtone IVR system, callers will be able to speak naturally. Callers will be asked to give information about their call in order to route them to the right resource. Your callers will get help faster and have a better experience.

Information Capture
Captures information related to the call in order to route the call to the resource with the expertise to handle the call.

"What's your last name?"
"What type of account are you inquiring about?"

Account Authentication
Authenticates account by asking for specific information such as account number, alpha-numeric confirmation number, Mother’s maiden name, or additional security data.

Just Say It
Allows callers to speak naturally when answering open-ended questions such as “How can I help you?”.

Call Steering Manager
Allows contact center managers control to make changes through a Web interface.

* Call Flow Console – Customize prompts, add recordings, update grammars, and change call flow logic.
* Routing Console – Update routing rules based on call flow logic.

Testing Environment
Allows real-time configuration changes and the ability to roll back to an earlier version.

Related Companies

Page Information

10/17/2008 02:09PM by xiaomi

v6 > v5 > v4 > v3 > v2 > v1 | See all versions

User Opinions

Bulls vs. Bears (0)

Bullish Opinions (0)
Be the first to tell us why they are destined to succeed
Bearish Opinions (0)
Be the first to tell us why they are destined to stumble.
Add your opinion

Add your opinion

Bullish
Bearish

Discussions (0)

Start a New Discussion

Start a New Discussion
Weekly Newsletter

Signup for the TradeVibes newsletter to receive top news and hot new startups of the week.

Opinion Poll
View All Opinions »
Overall, are you bullish or bearish on Voxify?
vote bullish
vote bearish
Vote to see results or
Alexa Rank: 2684362 37287
Yahoo Search Results: 78,000  
News & Blogs
View All News »

There is no news right now.

There are no discussions right now.

Embed Company Widget
Preview »

Add this company's information to your site.

Recent Contributors